Privacy statement

Proven Winners^® Privacy Statement

Article 1 – General

Proven Winners^® respects the privacy of all users of its website and ensures that the personal information you provide is treated confidentially. In this statement, we explain what information we collect, why we collect it and how we handle it.

Article 2 – Responsible party

The party responsible for the processing of personal data is:

Valkplant B.V., trading under the name Proven Winners^®

Burgermeester Smitweg 64

2391 NG Hazerswoude-Dorp

Chamber of Commerce number: 29039518

Website: www.provenwinnersplants.com

Email: info@provenwinnersplants.com

Article 3 – Personal data we process

Proven Winners^® processes the following personal data:

- First and last name

- Address details

- Email address

- Telephone number

- Order details (which products you order)

- Payment details: only the payment method and payment status (we do not store complete payment details, such as credit card or bank details; these are processed by our payment provider)

Article 4 – Purposes of processing

Proven Winners^® uses your data for:

- Processing and delivering your order

- Handling payments

- Providing customer service and advice

- Sending service messages or, if you have subscribed, newsletters

- Complying with legal obligations (such as administration)

Article 5 – Retention period

Proven Winners^® does not retain personal data longer than is necessary for the purposes for which it is processed, unless we are legally obliged to retain data for longer.

Article 6 – Sharing personal data with third parties

Proven Winners^® will only share your data with third parties if this is necessary for the performance of the agreement or to comply with legal obligations. Examples include:

- Payment providers (for the processing of payments)

- Postal and parcel services (for the delivery of your order)

- Accountant/auditor (for the statutory administrative obligation)

We enter into a processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality.

Article 7 – Security

Proven Winners^® takes appropriate measures to prevent misuse, loss, unauthorised access and other undesirable actions involving personal data.

Article 8 – Your rights

Under the law, you have the following rights:

- Right of access: you can request to see which personal data we process about you.

- Right to rectification: you can have data corrected if it is inaccurate or incomplete.

- Right to erasure: you can ask us to delete your data (right to be forgotten).

- Right to restriction: you can ask us to temporarily restrict the use of your data.

- Right to object: you can object to the use of your data, for example for marketing purposes.

- Right to data portability: you can ask us to transfer your data to you or another organisation in a digital file.

Would you like to exercise one of these rights? Please send an email to info@provenwinnersplants.com. We will respond as soon as possible, but within 30 days at the latest.

In addition, you have the right to lodge a complaint with the Data Protection Authority if you believe that we are not handling your data correctly.

Article 9 – Minors

Proven Winners^® does not intend to collect data from website visitors under the age of 16, unless they have permission from their parents or guardian. We encourage parents to be involved in their children's online activities.

Article 10 – Automated decision-making

Proven Winners^® does not make decisions based on automated processing that could have significant consequences for individuals.

Article 11 – Third-party websites

This privacy statement does not apply to third-party websites that are linked to our website. We cannot guarantee that these third parties will handle your personal data in a reliable or secure manner.

Article 12 – Changes to this statement

Proven Winners^® reserves the right to make changes to this privacy statement. We advise you to consult this statement regularly so that you are aware of any changes.

Article 13 – Cookies

13.1 Functional cookies

These cookies are necessary for the website to function properly. Examples include remembering products in the shopping basket or checkout. No consent is required for these cookies.

13.2 Analytical cookies

We use analytical cookies to measure how visitors use our website.

- Anonymised analytical cookies (e.g. Google Analytics with IP anonymisation) provide insight without being traceable to you personally.

- Non-anonymised analytical cookies store more details and require your consent.

Proven Winners^® does not currently use analytical cookies. As soon as we do, we will notify you in advance and ask for your consent if necessary.

13.3 Tracking cookies

Tracking cookies track your browsing behaviour so that we can show you relevant advertisements via Google Ads or Facebook, for example. These cookies are only placed if you give your prior consent.

Proven Winners^® does not currently use tracking cookies. As soon as we start using them, we will always ask for your consent in advance via a cookie banner.

13.4 Managing or deleting cookies

Do you not want cookies to be stored on your device? You can set your browser to automatically refuse or delete cookies. Please note that some features of the website may not work properly as a result.

Article 14 – Contact

Do you have any questions or complaints about this privacy statement or the processing of your data? Please feel free to contact us: