Customer service

Proven Winners® plants are special selections. They are created by crossing different varieties, combining the best characteristics of both parents. The new varieties are extensively tested and compared with existing varieties. Only the best are chosen and selected to become a Proven Winners® plant. Sometimes it takes up to ten years before a new variety is ready for sale. Proven Winners® plants are strong and healthy plants that always offer something extra or unique. It is no coincidence that many Proven Winners® plants have won awards.

Proven Winners® plants are available at many garden centres, where you can select them and take them home with you. Not in stock? Ask the staff; they can often order the plant for you. If that doesn't work, order them through our webshop and have them delivered to your home. Is a particular variety not available in the webshop? Please contact us: we may be able to help you with information on where they are available.

Are you unsure whether to order online or buy at the garden centre? At a garden centre, you can see the plants up close and take them home with you immediately. Is a plant not in stock there? Ask the staff, they can often order it for you! Online, you may find varieties that are no longer or not yet available at the garden centre, and you can have the plants delivered to your home. But of course, you do have to pay shipping costs online. In addition, the plants are in transit for several days. We pack the plants carefully, but during transport, the plants do not receive any water or light. Because we deliver plants in sizes L and XL, the plants can handle this. However, sometimes the plants need some time to recover after transport.

No, only Proven Winners® shrubs are sold via this website/webshop. More information about Proven Winners® annuals can be found on the website: www.provenwinners.eu.

We supply the plants in an average-sized 3-litre pot, which we refer to as “L”. Or in an extra-large 5-litre pot, which is marked as “XL” in the webshop. Some plants are only available as “L”, others only as “XL”. Sometimes you can choose the size you want for a plant. Plants in a 5-litre pot have been able to grow longer at the grower, which mainly ensures that the plants are already better branched and the root system has already grown more. 
We are often asked about the height of the plants. Unfortunately, we cannot give a definitive answer to this question. The height of the plant depends on the time of year. In winter/early spring, the plants are still small and often without leaves. As the season progresses, the plants grow and become taller. If you would like to know the height of the plant upon delivery, please contact us via our contact form. We will try to answer your question as best we can.
 

This depends on the type of plant. Go to the product page, click on your plant and go to characteristics to see the dimensions of the plant. The dimensions indicated on this page are the dimensions of the plants when they are fully grown (usually about 3 years after planting). Check how wide the plant can grow and calculate how many plants can fit in one square metre based on that. 

The size of the plant depends on the species and the season. In spring and summer, most plants have leaves and sometimes flowers. In autumn and winter, they go dormant, so they will usually be bare when you receive them. This is normal; they will sprout again in the spring. Evergreen plants will of course have leaves.

Yes, it is best to plant the plant as soon as possible. If this is not possible immediately, place it in a sheltered spot and water it.

Find a spot in the garden. Take into account the plant's light requirements (found on the label/this website). Dig a large hole for the plant. Then remove the pot from the root ball and loosen the roots of the root ball well. Place the plant in the hole, fill with soil and water. Detailed instructions can be found on the website: select your plant under “plants”, scroll down and click on “planting tips”. 

For most shrubs, autumn is a good time to plant them. The soil is still warm, allowing the roots to develop well. This gives your shrub the chance to take root and start growing “in line with the seasons”. Early spring is a good alternative. If you plant in summer, bear in mind that the plant will not yet be well rooted and will therefore need regular watering, especially during hot and dry periods.

That depends on various factors, including the amount of sunlight and the type of soil. On our website, you will find filters that help you choose the right plant for your garden. If you are unable to decide, please do not hesitate to contact us.

Every plant needs different care. You will find specific pruning and care tips on the product pages. Select your plant, scroll to care tips and you will find information about your plant's water requirements, fertilisation, pruning and care during the winter.  

We only ship to the Netherlands, Belgium, France and Germany as standard. Would you like to have something shipped to another country? Please contact us via the contact form or by email at info@provenwinnersplants.com.

No unfortunately it is not possible to place an order directly through our webshop. Would you like to have something shipped to another country? Please contact us via the contact form or by email at info@provenwinnersplants.com. 

No, we are an online store and do not have a physical store.

You can pay securely and reliably via Mollie. Depending on your location, we offer the following payment options:

• The Netherlands: iDeal, credit card, Klarna
• Belgium: Bancontact, credit card, Klarna
• Germany: Sofort Bezahlung, credit card, Klarna 
• France: Cartes Bancaires, credit card, Klarna
   

We carefully package the plants in a special sturdy box designed to ship plants safely. The sturdy box protects the branches and leaves, while clever cut-outs ensure that the plant stays in place. We also put a biodegradable bag around the pot so that the soil stays in the pot during transport.

We want to ensure that the products arrive in the best possible condition. The shorter the plants spend in a box on their way to you, the better. In addition, we collect plants from our specialist growers every week to ensure that the product is as fresh as possible. This means that it sometimes takes a little longer for your order to be delivered.
For the Netherlands and Belgium, the delivery time is 2 to 5 working days. If you place your order just before we collect the plants from the grower, the delivery time is one or two working days. If you place your order just after that, it can take up to 5 working days. 
For France and Germany, we prefer to ship on Mondays. The shipping time to Germany and France is 3-4 working days. When shipped on Monday, the order is usually delivered before the weekend, so the plants spend the least amount of time in transit. If you place an order after Monday, it may mean that the order will not be shipped until the following Monday, and it will take more than a week for the order to be delivered. 
 

We work with quality packaging and the best delivery service. This has its price. That is why we charge shipping costs separately. The shipping costs depend on the number of plants your order and to which country the plants need to be shipped. The exact amount of shipping costs is shown when you enter your order. 

Voor klanten in België bedragen de verzendkosten €15,95. Ook voor Belgische klanten geldt dat bij bestellingen van meer dan €150 geen verzendkosten worden berekend.

Check the track & trace code you received by email. Any questions? Please contact us.

It sometimes happens that a parcel is accidentally not delivered. Usually, this parcel will be delivered the next day. If this is not the case, please contact us. 

Was something delivered incorrectly? Or did the courier drive over the speed bump a little too fast? Send an email to info@provenwinnersplants.com with your complaint, preferably with a photo, and we will try to resolve it as soon as possible.

Preferably not, as this is not beneficial for the plant. However, according to the law, you may return items within 14 days. Please contact us for this.

Proven Winners® plants are strong, healthy plants that grow well without requiring too much care. Are you disappointed with the growth or flowering? Let us know and we will be happy to give you advice on how to solve the problem. If the plant has died despite your best efforts to care for it, please let us know. We will send you a new one.